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Delivery & Returns

Shipping Updates:

The Citizen Supply team has chosen self-distance through April 7th, 2020 due to orders put in place by our government officials. You may now select 'Standard Delayed Shipping' options at check-out. This allows our team to hold your order and begin shipments on April 8th once the self-quarantine timeline has passed. 

Each order shipped will be packaged by one person from our team who is not experiencing any symptoms related to COVID-19. Our team will carefully handle all goods and packages by continually washing our hands, sanitizing work surfaces, and/or wearing gloves. We have limited our team to a maximum of 2 people in a 12,000 sq. ft. store to ensure we are not in close contact during this time. 

According to the World Health Organization, the risk of contracting a virus through the mail is not possible. 


Refund Policy:

Citizen Supply accepts returns and exchanges of any unwashed, unworn, undamaged, or defective item in its original packaging. Your item(s) must be in salable condition upon return or exchange to be eligible for a refund.*** We will accept online returns and exchanges within 15 days of the arrival date of your package.

To return items by shipment:
If you are not completely satisfied with your purchase, Citizen Supply will assist you in returning your order. For a prepaid label, please email Hello@Citizen.Supply. We are not able to offer refunds on the original shipping amount paid when the order was placed.

To exchange items by shipment:
Please email Hello@Citizen.Supply to start an exchange. 

We are not currently able to accept online returns or exchanges in our store's physical location. 

Gift Cards: 
All gift cards are non-returnable. Online gift cards are only redeemable in the Citizen Supply online shop. 

Thank you for shopping with us!


***Salable condition means items are not in the following condition:
- strong odor
- pet hair, glitter, or other substances that love to stick to garments
- stains or spills
- any other condition that causes the item to not be salable after the return
Any items not in salable condition will either incur a restocking + cleaning fee or be returned to the customer.


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